USER GUIDE

Eligibility & Current Booking Limitations

  • All quotes are issued and all payments are processed in British Pounds (£ GBP).

  • We can currently accept credit or debit cards with a UK billing address only. Apple Pay and Google Pay are also accepted when linked to an eligible payment method.

Please watch our video summary guide (2:45) or scroll down to read step-by-step user guide

Step-by-Step User Guide

‍Step 2: Our Team Prepares Your Quote

If we can offer a preferential rate, we will send your quote using the contact details provided in your quote request.

Your quote will include a Quote Reference ID, which you will need if you decide to proceed with the booking.

Note: Quotes are based on the price and availability available when the quote is prepared and do not reserve a room until you reach Step 7.

Step 1: Request a New Quote
(Requires Your Action)

Please submit a New Quote Request Form and tell us about the hotel stay you are looking for.

Our quotation service is completely free and we process your request during our business hour.

Note: You do not need to provide any other personal information than email address and phone number until you decide to book with us.‍

Step 3: Complete the Booking Form to Proceed
(Requires Your Action)

If you would like to accept your quote, please complete a New Booking Form and enter the Quote Reference ID shown on your quote.

Note:
At this stage, we will ask for the information required to arrange your booking, including: traveller/guest information that will be provided to the hotel; and billing information required to process your payment.

If we have sent you several alternative quotes, you may select one quote to book. If you would like to book another room, hotels, or separate stay, please submit a separate New Quote Request Form.

Step 5: Review Details & Make Payment
(Requires Your Action)

We will send you Pre-Payment Review document to where we sent you the quote.
Please check that your trip details and billing information are correct. If everything is in order, you can proceed with payment using the secure payment link provided in the document.

Your payment is processed securely by Protected Payment Services Ltd. Your money is protected through PTS in accordance with the financial protection requirements applicable to UK travel agencies. Click to learn more how your money is protected.

Payment can be made by credit or debit card with a UK billing address. Apple Pay and Google Pay are also accepted when linked to an eligible payment method.

Note: Your payment link is valid until midnight GMT on the day it is issued. If the link expires, please contact us for assistance. If the room is still available, we can issue a new payment link.

If you experience any difficulty making your payment, please let us know. Our team will be happy to assist you.

Step 4: Our Team Reviews Your Submission

Our team will review your Booking Form submission and prepare a Pre-Payment Review document.

‍Step 6: Our Team Finalises Your Booking

Once your payment has been received, our team will proceed to secure your selected room with the hotel. If the room becomes unavailable, we will issue a full refund. If the price changes, we will contact you, and you can either accept the new price or receive a full refund.

Step 7: Confirm Your Booking Details

We will notify you once the booking has been successfully completed and send you Booking Confirmation Document and Invoice.

Important Note:

  • Your hotel booking is not confirmed until you receive your Booking Confirmation document at Step 7. Prices and availability may therefore change before the booking has been completed.

  • If your selected room becomes unavailable after you have paid but before we successfully complete the booking, you will receive a full refund of the amount paid to us.

  • If the price changes before the booking is completed, we will notify you of the revised price. You may choose to accept the new price and continue with the booking, or decline it and receive a full refund of the amount paid to us.

  • We recommend completing Steps 3 and 5 promptly. During our business hours, our team will also process the required steps on our side as promptly as possible.

  • If any part of this process is unclear, please call us during our business hours and our team will be happy to assist you.