Last updated: 25 September 2026

This Privacy Policy explains how Remi Travel Ltd.. trading as REMI (“REMI”, “Remi”, “Remi Travel”, “we”, “us” or “our”), collects, uses and protects your personal information when you use our website, request a quote, make a booking or otherwise communicate with us.

We are the data controller responsible for the personal information described in this Privacy Policy.

Company: Remi Travel Ltd.
Trading name: REMI
Registered/Business address:
Email: info@remitravel.com
ICO registration number: ZC165761

1. Information We Collect

The information we collect depends on how you use our services.

When you request a quote

We may collect:

• your email address;

• your telephone number;

• your requested hotel, destination and travel dates;

• room and occupancy requirements;

• hotel loyalty programme details, if provided;

• special requests you choose to provide; and

• information contained in communications with us.

You are not required to provide full traveller or booking information simply to request a quote.

When you decide to make a booking

We may also collect information required to arrange your hotel booking, including:

• full name;

• contact details;

• billing details;

• names of other guests;

• dates of birth;

• hotel loyalty programme information;

• booking preferences;

• special requests;

• payment and transaction information; and

• correspondence relating to your booking.

The information required may vary depending on the hotel, destination and travel supplier.

Payment information

Payments may be processed through a third-party payment service provider.

Where your card details are entered directly into the payment provider's secure payment system, REMI does not receive or store your full payment card number or security code.

We may receive information relating to the transaction, such as the amount paid, payment status, payment method and transaction reference.

In case of issuing a refund, we will contact you to provide necessary infomation.

2. Information About Other Travellers

You may make a booking for yourself or provide information about another person travelling with you or without you.

If you provide personal information about another traveller, you should ensure that you are authorised to provide that information and that the traveller is aware that their information may be processed in accordance with this Privacy Policy.

We will only use their information as reasonably necessary to arrange, administer and support the requested booking or as otherwise required by law.

3. How We Use Your Information

We may use personal information to:

• prepare and send hotel quotations;

• respond to quote requests and enquiries;

• check hotel rates and availability;

• arrange and administer hotel bookings;

• communicate with you about a quote or booking;

• pass necessary booking information to hotels and travel industry partners;

• process and verify payments and refunds;

• manage cancellations, amendments and special requests;

• provide customer service;

• maintain records relating to bookings and transactions;

• prevent fraud, misuse and security incidents;

• resolve complaints, disputes or chargebacks;

• comply with our legal, regulatory, tax and accounting obligations; and

• operate, maintain and protect our website and business systems.

We do not sell your personal information.

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information.

Contract and steps before entering into a contract

We use personal information where it is necessary to:

• provide a quote you have requested;

• arrange a booking you have asked us to make;

• process your booking;

• communicate with you about the service;

• process payments, refunds, amendments or cancellations; or

• otherwise perform our agreement with you.

Legal obligations

We may process and retain information where necessary to comply with legal obligations, including accounting, taxation, regulatory and fraud-prevention requirements.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include:

• administering our travel agency business;

• providing customer support;

• maintaining appropriate business records;

• protecting our systems and customers against fraud and misuse;

• resolving disputes and complaints;

• improving our internal processes; and

• arranging a booking where a lead booker has provided information about another traveller.

Consent

Where we rely on your consent, you may withdraw that consent at any time.

5. Special Requests and Sensitive Information

You may choose to provide information relating to accessibility, health, dietary requirements or other personal circumstances as part of a special request.

Some of this information may be considered special category personal data under UK data protection law.

Where such information is necessary to deal with your request, we will only process it where an appropriate legal condition applies. Where required, we may ask for your explicit consent before processing or sharing this information.

Please only provide sensitive information that is genuinely necessary for your travel arrangements.

6. Who We Share Information With

To provide our services, we may share relevant personal information with:

• hotels and accommodation providers;

• travel industry partners and booking suppliers;

• payment processing providers;

• technology, cloud storage and business software providers;

• website hosting and online form providers;

• communications and customer-service providers;

• professional advisers, including accountants and legal advisers;

• regulators, government authorities or law enforcement agencies where legally required; and

• other service providers reasonably necessary to operate our business or fulfil your booking.

We only share information that is reasonably necessary for the relevant purpose.

Hotels, travel suppliers and other organisations involved in your booking may process your information under their own privacy policies and may act as independent data controllers.

Our Privacy Policy does not control how those independent organisations use your information.

7. International Travel and Transfers of Personal Information

If you request a hotel or service outside the United Kingdom, it may be necessary to send your personal information to hotels, travel suppliers or other organisations located outside the UK.

Some of our technology or service providers may also process information in other countries.

Where UK data protection rules governing international transfers apply, we take appropriate steps depending on the circumstances. These may include:

• transferring information to a country covered by UK adequacy regulations;

• using approved contractual safeguards or other appropriate safeguards; or

• relying on a permitted exception where a transfer is necessary in connection with the travel arrangements you have requested.

You may contact us if you would like further information about the safeguards applicable to a particular transfer of your personal information.

8. How Long We Keep Your Information

We do not keep personal information for longer than is reasonably necessary.

The period for which information is retained depends on the type of information and why we hold it.

Quote requests that do not result in a booking

We will normally retain quote requests and related correspondence for up to 12 months after your last interaction with us, unless there is a legitimate reason to retain the information for longer.

Booking and transaction records

Where you make a booking, relevant booking, payment, accounting and correspondence records may normally be retained for up to six years after the relevant financial period or transaction, or for longer where required by law or where reasonably necessary in connection with a dispute, claim or regulatory matter.

Sensitive information

Sensitive information provided for a particular travel request will not be kept longer than reasonably necessary for that purpose, unless we are required to retain it for legal or dispute-resolution purposes.

When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

9. Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer information is limited to people and service providers who reasonably require it for the operation of our business or provision of our services.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Marketing

We do not use the contact information provided through our quotation or booking process to send unrelated promotional or marketing communications unless you have separately chosen to receive them or we otherwise have a lawful basis to do so.

You can opt out of marketing communications at any time.

Service communications relating to a quote, payment or booking are not marketing communications and may still be sent where necessary to provide the service you have requested.

11. Cookies and Website Information

Our website and the services used to operate it may use cookies and similar technologies.

Some cookies are necessary for the website to function. Other cookies, including analytics or advertising cookies, will be used only in accordance with applicable requirements.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• request access to personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your personal information;

• ask us to restrict how your information is used;

• receive certain information in a portable format;

• object to certain uses of your information; and

• withdraw your consent where our processing is based on consent.

These rights are not absolute and may depend on the circumstances and the lawful basis on which we process your information.

To exercise any of these rights, please contact: info@remitravel.com

We may need to verify your identity before responding to a request.

Your Right to Object

Where we rely on legitimate interests to process your personal information, you have the right to object to that processing in certain circumstances.

You also have the right to object at any time to the use of your personal information for direct marketing.

13. Automated Decision-Making

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on customers.

14. Children

Our booking service is not intended to be used independently by children.

A parent, guardian or other authorised lead booker may provide information about a child where it is necessary for a hotel booking.

We will use that information only as reasonably necessary to arrange and administer the relevant travel service or as otherwise required by law.

15. Complaints

If you have a concern about how we use your personal information, please contact us first so that we can investigate the matter.

Email: info@remitravel.com

You also have the right to make a complaint to the UK's data protection regulator:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113

You can also submit a complaint through the Information Commissioner's Office website.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, suppliers, technology or legal requirements.

The latest version will be published on our website and the “Last updated” date at the top of this page will be revised accordingly.

If we make a significant change to the way we use personal information, we will provide appropriate notice where required.